Frequently Asked Questions



Click on “Login/Register” button and enter a username, password and e-mail. Make sure that you give us a valid email address, otherwise you will not get our delivery/info emails. We guarantee that your email address will not be given to a third party. When registering you agree that some of your data will be stored and that you are over 18 years old.

Via live chat is our main way to handle cases or establish the delivery if it needs you to be online.It can be found on the right side of our page. Our Via live chat is online 24 hours a day, no matter if it’s Christmas or New Year’s Eve, we are available online! The usage of Via live chat requires some informations to be filled regarding your order. This to required to make sure your case is going to be forwarded to the correct person who will handle with care.Opening a ticket is simple and easy and we respond in about 1-2 minutes. This is a great way to modify or cancel an order.

You can ask about the status of your pending order, we help you in solving any problems you meet during ordering, and also playing a game, furthermore, we can give you hints for the games you play. We can help you out by answering your questions. We cannot help with questing or treasure hunting.

The answer is simple, you will automatically get discounts on our whole selection of all games, and your Via live chat requests and questions will have higher priority. Becoming a Loyal customer can only be earned after purchases.

You are promoted to the next Loyal customer level By reaching the goal of each rank. Your current rank depends on the number ofthe money you have spent. every rank has different discounts.

After you logged in, go to your profile (to find it). There are 6 different ranks: Customer, level 2 level 3, level 4, level 5 and VIP . Each one is with different discount.


You can pay for improving your performance in ranked games via paypal or alternative payment methods.

No. Our boosters are skilled players who don’t need cheats to complete the order. That’s why this is 100% legit.

No. On our website you can find only 100% safe and legit service based on hard work. We don’t play against bots.

We prefer Paypal, so we are able to accept (Credit/Debit cards, Steam Skins, Paysafecards, Skrill, Bank Transfer, and 140 more different methods).

We accept Steam Skins, please contact us via live support chat to more info

After making a payment you will. You will receive an email explaining how we operate.

We can’t tell you how long it will take. It depends on a few things: the size of your order, the current amount of orders and the availability of our players. Sometimes it can take a couple of days and sometimes it can be done in few hours.

Our reputation is worth much more then items at steam. Anyway we recommend to use STEAM GUARD on Dota 2 Account. Whenever you start to use new IP address your inventory is blocked for 7 days, so there is no way anyone can touch your stuff. Remember to protect your account – after the boost is done we recommend to deauthorize all other computers in steam guard options. Here is an instruction how to do it.

Of course, yes! You can watch every game that is being played on your account.

Customers have the right to use their game account during the order fulfillment process, however if that process interferes with or interrupts the order, goldenhorse will not be responsible


After you activate the coupon, the credits offer a percentage discount on your order.

We offer coupons to our members on a regular basis. As our member, all you have to do is to check our newsletters and look out for our latest offers.

First of all, you have to be a member of Goldenhorse service. You can use discount coupons while placing your order, by using the coupon code provided on the checkout page.

There are coupons that can only be used in one particular game (For example: you can only use code NEW5 to get 5% on Lost Ark order). When you receive a coupon, you will be informed about all the conditions, including the expiry.

No, you cannot. We are not going to give free coupons worth more than our Loyal customer, that’s why you can choose only one type of discount for each use.